Military Mahogany
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Store Policy/Payment

 Welcome to our web site. We offer a 100% satisfaction guarantee on all our products. If you are not satisfied with any of our products (excluding custom orders) we will exchange or refund you original purchase price excluding the shipping costs provided that you return the item in its original box with all parts pertaining to the item within 15 days of your purchase.

We offer Secure On-Line ordering accepting Visa, Mastercard, Discover and Paypal.

 

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

 

Guarantee Return Policy

You must call or email within 10 days of receipt of the product to qualify for the money back guarantee. All returns must be received no later that 15 days after the complaint has been made. The product must be repackaged in it's orginal box and packing. If you can not find all of the orginal packing or have thrown it out you may use your own, however the return must be well packaged, double boxed and arrive to us in good condition or at least the condition described in the complaint for the refund to take effect. If the the product is received after 15 days has lapsed or not repackaged as posted above, a 15% restocking fee will be applied to the refund.

ShippingDamage:

We inspect each model for damage prior to shipping. In the unlikely event that a product is damaged upon receipt we will file a claim for shipping damages with UPS or USPS. We will ship you a new model upon receiving confirmation of settlement from UPS or USPS ( Please allow 2-3 weeks for settlement) If you choose not to file a claim OR not wait for the claim to return, you will be responsible for shipping charges back to us. We will pay shipping charges of the replacement model to you.

We have no control over what happens to the models once they are shipped. Each one is inspected prior to shipping for damage and guaranteed shipped in excellent condition.

Custom Orders

All custom orders require a 50% NONREFUNDABLE deposit to begin and usually take 6-8 months to complete. Once the model is completed you will be notified via email with photos for approval. Once approved by the customer the final deposit is due and also NONREFUNDABLE. Final shipping cost are in addition to this and will be caculated at the time based off the customer's needs.

Chargeback fees incured will be deducted from any final refund value refunded.  

Thanks for your patience in advance.